Delivery & Returns

This page explains how your Souq Garden order reaches you and how returns work. If you have a question, WhatsApp us at +971 58 512 0600.

Where We Deliver

  • Dubai, Sharjah, Ajman & Umm Al Quwain: standard delivery within 48 hours.
  • Abu Dhabi, Ras Al Khaimah & Fujairah: scheduled van run on the 1st and 4th Saturday of each month. Please order by the Friday before.

We do not offer same-day or instant delivery.

Delivery Fees

  • Dubai, Sharjah, Ajman & Umm Al Quwain: AED 20, or free on orders over AED 99.
  • Abu Dhabi, Ras Al Khaimah & Fujairah: AED 50, or free on orders over AED 200.

Order Updates

For the latest status of your order, send your order number to our WhatsApp number +971 58 512 0600.

Returns Policy

Please check your plants and items when they arrive. Returns are accepted only at the time of delivery, with the delivery agent. If anything is damaged, wrong or not as expected, refuse it on the spot and we will arrange a replacement or a refund.

  • Items must be in their original packaging.
  • If a plant has been repotted or the original packaging is missing, a refund is not possible.
  • Once a delivery has been accepted, we cannot take items back.

Refunds

Approved refunds are processed within 10 working days to your original payment method. Card refunds can take a few extra days to show on your statement, depending on your bank.

Order Changes & Cancellations

To change or cancel an order, contact us on WhatsApp as soon as possible after ordering. We can usually make changes before the order is dispatched.

Contact Us