Refund policy
Returns, Refunds and Cancellation Policy
At Souq Garden, every plant is hand-inspected before dispatch. Plants are living things, so small differences in size, shape and colour from the photos are natural.
Returns: only at the time of delivery
- Please check your plants and items when they arrive, with the delivery agent.
- If anything is damaged, wrong or not as expected, refuse it on the spot and we will arrange a replacement or a refund.
- Items must be in their original packaging. If a plant has been repotted or the original packaging is missing, a refund is not possible.
- Once a delivery has been accepted, we cannot take items back.
Refunds
Approved refunds are processed within 10 working days to your original payment method. Card refunds can take a few extra days to show on your statement, depending on your bank.
Order changes and cancellations
To change or cancel an order, WhatsApp us at +971 58 512 0600 as soon as possible after ordering. We can usually make changes before the order is dispatched.
Contact us
WhatsApp +971 58 512 0600 or email hello@souqgarden.com.
